In order to purchase a guitar that we have in stock, you can either visit our workshop to try the instrument first (always recommended if possible), or you can contact us by telephone or email to express an interest and pay for the instrument in full by bank transfer or debit/credit card over the phone. We then offer to restring and set-up the instrument to your liking. You will have the option of ordering a case for the guitar if one is not included.
Note: Ordering (or providing) a suitable hard case is mandatory for customers wishing the instrument to be delivered. Hard cases are required by shipping companies to validate insurance - and also to provide piece of mind! We may need to order a case in if we do not have one in stock.
After placing your deposit, you will receive a receipt stating your deposit amount and the remaining balance. This document gets updated each time you pay an instalment or if you change your instrument specification.
As you move towards the top of the waiting list we will contact you to confirm the details of your specification to confirm any design changes and details such as custom control placements.
Q: I have a budget, can you help me spec out a guitar within it?
A. Our start prices include certain woods and features but do not include hardware. With our Acoustic guitars you don't pay extra to get our signature sound, you pay extra for exotic woods, more detailed decoration and pickup systems. The same applies to electric guitars, but also certain types of hardware are always going to cost more (e.g. tremolos). Assuming that your budget covers the starting prices plus basic hardware we can help you get the best guitar you can to fit both your requirements and budget. For more information on the starting prices, see the relevant (Acoustic, Electric or Bass) custom quote form.
Q: Once I've decided on a specification and I have paid my deposit, can I change my specification?
A. We will endeavour to accomodate a request to change the specification where possible before the build has started, but this is not always possible if materials or hardware have already been ordered. Some superficial changes may also be possible after the build has started, but in both cases this may generate a delay in your guitar being completed. You will be advised at the time if there will be a significant change in the final price.
Q: Can I provide boutique pickups, electronics or hardware that I have purchased/sourced myself?
A. Yes, please provide as much detail as possible during your initial enquiries. Please note that in most cases we will need the hardware to arrive at the workshop before the build starts. We do not sent out incomplete instruments without hardware/pickups for you to install yourself.
Q: Can you send me a mockup of the guitar specification I have submitted in a custom quote form before I place my order?
A. We regret that due to the time it takes to create the mockups, we can only do this for customers who have committed themselves to ordering a guitar from us.
Please note that all funds must have cleared before your instrument is collected or shipped. We regret that due to the huge costs involved to the 'seller' (particularly for overseas transactions and currency conversion) we do not accept payments via PayPal.
Due to events in their personal lives, some customers find it necessary to postpone their build in order to pay for more important things that may crop up. If your build is due to be started soon or is nearing completion and you wish to postpone it, please contact us as soon as possible to advise us of the situation so that we can concentrate our efforts on the next guitar in the list.
All instruments that are to be delivered must be shipped in a hard case.
All delivery/shipping costs are the responsibility of the customer. Customers are provided with an approximate shipping cost quote along with their custom quote request unless they are so local to us that picking up the guitar in person is considered cheaper and/or safer than shipping it. Quotes are based on current prices using average packed guitar size and weight details, and as a result prices quoted are approximate. Please note that carriers prices can increase over the 10/12/14 months it takes for your guitar to be built. You are welcome to arrange collection of the instrument yourself if you have an account with a preferred carrier.
Please note that we prefer to pack our guitars ourselves, and we like to pack them well. We would rather not risk sending a guitar out with slightly less packaging to provide slightly cheaper shipping!
Still have some questions? Contact Us